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Account Creation Video Video: Creating an Account Please Note Cellphone carrier is no longer required information for account creation....
June 21st, 2021 2636 views 1 likes
If not already in the user's account, click Accounts in left hand navigation bar Search for/enter account Once in account,...
June 21st, 2021 1838 views 0 likes
The following are options for divorced or otherwise split households where the primary guardians do not live together. For the...
June 22nd, 2021 1705 views 1 likes
This guide will walk you through how to view, edit, and manage Account Details, Member Details, adding a member, adding...
June 21st, 2021 3690 views 1 likes
When you have two or more accounts for the same household, you can merge the duplicate accounts. The merge will...
June 21st, 2021 3783 views 0 likes
Account Tabs Video ... This Management side overview of Account Details page tabs will take you through the differences between...
June 21st, 2021 1953 views 0 likes
View Questions By clicking on the Questions link under the Accounts tab, member questions can be viewed, edited or added....
June 21st, 2021 1730 views 0 likes
This video will walk you through searching for an account from the management side of MyRec.com Your browser does not...
July 1st, 2021 2307 views 1 likes
Log in to your account If you do not have one, Create a New Account Click on the Register icon...
July 20th, 2021 4298 views 0 likes
A registration can be started from the Quick Icon in top navigation bar or by entering an account. On the...
June 22nd, 2021 2802 views 0 likes
The following video will walk you through the management side registration process.
July 1st, 2021 2241 views 0 likes
Processing Transactions on the Management Side We recommend having the user present or at least on the phone to complete...
July 19th, 2021 1857 views 2 likes
Starting from Account Log into an account. In the Account Info click the Registrations tab. If single registration, click Cancel under...
June 21st, 2021 2975 views 0 likes
Is your gateway Authorize.net? Do you have Transactions Details API turned on inside your Authorize.net account? Quick tip: If you have...
June 21st, 2021 5655 views 0 likes
When performing a cancellation, the system will ask how much money you'd like to hold as a cancellation fee, if...
June 21st, 2021 1849 views 0 likes
July 1st, 2021 1728 views 0 likes
Note Cancelling a membership will render the membership inactive. If there are additional, active memberships associated with the customer, these...
June 24th, 2021 2070 views 1 likes
Canceling a Reservation from the Management Side Your browser does not support HTML5 video.
July 1st, 2021 2102 views 0 likes
Learn more about Tax Deductible Items and how to find them on statements for your customers. Your browser does not...
July 2nd, 2021 3778 views 1 likes
Register for a Membership from the Management Side Open the Member Household Click Accounts in the left navigation bar Click...
June 21st, 2021 1687 views 0 likes
The MyRec.com system prioritizes keeping all historical data. For this reason, accounts and account members can't be deleted. However, you...
September 15th, 2021 3192 views 0 likes
Facility Reservation Video Reservations Video Steps on Making Facility Reservations Your browser does not support HTML5 video. ...
June 24th, 2021 2565 views 0 likes
How to Lock New Households or Members If you want to manually approve every new household and/or member who creates...
April 1st, 2022 1231 views 0 likes
The process for changing the location of a reservation is different from updating any other aspect of the reservation. Due...
October 6th, 2022 1536 views 0 likes
Account Payment Plans (APPs) allow members to pay on existing balances that are in their account. The frequency of account...
October 31st, 2022 1524 views 4 likes
Your browser does not support HTML5 video. Payment Plan Tutorial - v1.mp4
December 20th, 2022 1455 views 1 likes
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January 11th, 2023 820 views 0 likes
The transfer process essentially allows staff to cancel an existing registration for a user and apply the account credit created...
June 3rd, 2022 1889 views 0 likes
The Account Communication Log is a new feature for department staff to document customer interactions pertinent to the account. When...
February 7th, 2023 852 views 0 likes
Scholarship/Aid/Grant Payment Refunds If an invoice was processed with these payment types, and the purchase needs to be canceled or...
May 8th, 2023 1167 views 0 likes
How you refund an item depends on why you are refunding it. If the item (either a registration, membership or...
October 6th, 2021 3622 views 0 likes
Overview If a payment was made by credit card and an account credit was issued upon cancellation, the system does...
October 20th, 2021 2031 views 0 likes
If you have a member listed in two separate accounts but you would like to be able to have each...
October 7th, 2021 2508 views 0 likes
When a reservation is booked, a refundable deposit can be added. This article explains how to return that deposit once...
July 24th, 2023 1062 views 0 likes
Member discounts can be added at the individual account member level. These are very useful for employee discounts, veteran discounts,...
August 17th, 2023 934 views 0 likes
Public Side Password Reset Request On the login page for your department's public site, your user will click the Reset...
September 20th, 2023 1591 views 1 likes
Conditions for Using Payment Plans Departments must meet the following conditions in order to use payment plans Departments must be...
November 2nd, 2023 3776 views 10 likes
To suspend an account within your MyRec.com system, you can temporarily change the account setting and restore the account later...
December 7th, 2023 1039 views 0 likes
By entering a Max Account Balance, the account will not be able to register online for any classes nor will...
December 7th, 2023 886 views 0 likes
Accounts will receive emails to their billing notification email address depending on the resolution to cancellation requests. Here is some...
September 27th, 2024 383 views 0 likes
Invoices, tickets, gift certificates, membership cards, rental permits and more can all be printed by the public user from their...
January 7th, 2026 221 views 0 likes
Within a household account, both account notes and member notes can be added on the management side by editing the...
March 23rd, 2026 162 views 0 likes
Copy and Paste, do not Link This guide is designed for the public customer to use when using their account...
April 22nd, 2026 69 views 0 likes
Registration invoices are timestamped by the creator, modifier, and date/time based on when the item moves through the carting and...
April 29th, 2026 76 views 0 likes
This is an overview of when receipts are sent, how customers may access their receipts, and how management can resend...
June 15th, 2026 3 views 0 likes