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Account Creation Video Video: Creating an Account Please Note Cellphone carrier is no longer required information for account creation....
June 21st, 2021 1981 views 1 likes
If not already in the user's account, click Accounts in left hand navigation bar Search for/enter account Once in account,...
June 21st, 2021 1424 views 0 likes
The following are options for divorced or otherwise split households where the primary guardians do not live together. For the...
June 22nd, 2021 1240 views 1 likes
This guide will walk you through how to view, edit, and manage Account Details, Member Details, adding a member, adding...
June 21st, 2021 2707 views 1 likes
When you have two or more accounts for the same household, you can merge the duplicate accounts. The merge will...
June 21st, 2021 2652 views 0 likes
Account Tabs Video ... This Management side overview of Account Details page tabs will take you through the differences between...
June 21st, 2021 1634 views 0 likes
View Questions By clicking on the Questions link under the Accounts tab, member questions can be viewed, edited or added....
June 21st, 2021 1214 views 0 likes
This video will walk you through searching for an account from the management side of MyRec.com Your browser does not...
July 1st, 2021 1882 views 1 likes
Log in to your account If you do not have one, Create a New Account Click on the Register icon...
July 20th, 2021 2715 views 0 likes
A registration can be started from the Quick Icon in top navigation bar or by entering an account. On the...
June 22nd, 2021 2206 views 0 likes
The following video will walk you through the management side registration process.
July 1st, 2021 1838 views 0 likes
Confirm that your customer has seen and agreed to any applicable disclaimers Click Continue Review any additional questions, disclaimer, or other...
July 19th, 2021 1516 views 2 likes
Starting from Account Log into an account. In the Account Info click the Registrations tab. If single registration, click Cancel under...
June 21st, 2021 2016 views 0 likes
Is your gateway Authorize.net? Do you have Transactions Details API turned on inside your Authorize.net account? Quick tip: If you have...
June 21st, 2021 3158 views 0 likes
When performing a cancellation, the system will ask how much money you'd like to hold as a cancellation fee, if...
June 21st, 2021 1205 views 0 likes
July 1st, 2021 1384 views 0 likes
Note Cancelling a membership will render the membership inactive. If there are additional, active memberships associated with the customer, these...
June 24th, 2021 1376 views 1 likes
Canceling a Reservation from the Management Side Your browser does not support HTML5 video.
July 1st, 2021 1711 views 0 likes
Learn more about Tax Deductible Items and how to find them on statements for your customers. Your browser does not...
July 2nd, 2021 2646 views 1 likes
Register for a Membership from the Management Side Open the Member Household Click Accounts in the left navigation bar Click...
June 21st, 2021 1234 views 0 likes
The MyRec.com system prioritizes keeping all historical data. For this reason, accounts and account members can't be deleted. However, you...
September 15th, 2021 2186 views 0 likes
Facility Reservation Video Reservations Video Steps on Making Facility Reservations Your browser does not support HTML5 video. ...
June 24th, 2021 1892 views 0 likes
How to Lock New Households or Members If you want to manually approve every new household and/or member who creates...
April 1st, 2022 863 views 0 likes
Open the existing reservation that needs to be modified either by an Invoice search in Quick Utilities, by searching reservations...
October 6th, 2022 900 views 0 likes
Account Payment Plans (APPs) allow members to pay on existing balances that are in their account. The frequency of account...
October 31st, 2022 1087 views 4 likes
Your browser does not support HTML5 video. Payment Plan Tutorial - v1.mp4
December 20th, 2022 1078 views 1 likes
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January 11th, 2023 566 views 0 likes
The transfer process essentially allows staff to cancel an existing registration for a user and apply the account credit created...
June 3rd, 2022 1252 views 0 likes
The Account Communication Log is a new feature for department staff to document customer interactions pertinent to the account. When...
February 7th, 2023 565 views 0 likes
Scholarship/Aid/Grant Payment Refunds If an invoice was processed with these payment types, and the purchase needs to be canceled or...
May 8th, 2023 738 views 0 likes
How you refund an item depends on why you are refunding it. If the item (either a registration, membership or...
October 6th, 2021 2471 views 0 likes
Overview If a payment was made by credit card and an account credit was issued upon cancellation, the system does...
October 20th, 2021 1336 views 0 likes
If you have a member listed in two separate accounts but you would like to be able to have each...
October 7th, 2021 2041 views 0 likes
When a reservation is booked, a refundable deposit can be added. This article explains how to return that deposit once...
July 24th, 2023 552 views 0 likes
Member discounts can be added at the individual account member level. These are very useful for employee discounts, veteran discounts,...
August 17th, 2023 609 views 0 likes
Public Side Password Reset Request On the login page for your department's public site, your user will click the Reset...
September 20th, 2023 851 views 1 likes
Conditions for Using Payment Plans Departments must meet the following conditions in order to use payment plans Departments must be...
November 2nd, 2023 2513 views 10 likes
To suspend an account within your MyRec.com system, you can temporarily change the account setting, and later restore the account...
December 7th, 2023 516 views 0 likes
By entering a Max Account Balance, the account will not be able to register online for any classes nor will...
December 7th, 2023 449 views 0 likes
Accounts will receive emails to their billing notification email address depending on the resolution to cancellation requests. Here is some...
September 27th, 2024 170 views 0 likes