Copy and Paste, do not Link
This guide is designed for the public customer to use when using their account credits. Please provide a printed copy or copy & paste the content into an email for your customer. You should not send the customer a URL or link to this article.
If you have account credits for your recreation department's site in your household account, these can be used on account purchases as partial or full payment.
These account credits can be the result of
- staff-issued credit
- refund by account credit
- gift certificate redemption
- fund account purchases
Account credits do not have an expiration date in the system; however, your recreation department may have specific policies regarding account credit expiration, account credit forfeiture, moving, etc… so it's best to contact them for more details.
Using My Account Credits as Payment

- Add an item to your shopping cart and process to checkout
- Agree to the disclaimer and complete any purchase requirements
- Click Continue
- Select Check Out Online
- If you select a Pre-registration option, you will need the department to apply the account credit during checkout
- You will need to contact the recreation department directly to have this applied
- If you select a Pre-registration option, you will need the department to apply the account credit during checkout

- On the Review Invoice screen, click the Spend Credit link in the middle of the page
- Edit the credit amount, if needed
- Click Apply Credit
- If the amount of the credit pays the balance due in full, you will see a Process button

- Click Process
- Your purchase is complete and a receipt of the transaction is in your Account (you may also receive confirmation via email)
- If the amount of the credit does not pay the balance due in full and there is still a payment required, you will see a Continue to Credit Card Form button

- Click Continue to Credit Card Form to pay the difference between the account credit being spent and the total due
- Finish the payment process by entering and submitting the payment details
- Your purchase is complete and a receipt of the transaction is in your Account (you may also receive confirmation via email)
- If the amount of the credit pays the balance due in full, you will see a Process button
