The MyRec.com software requires an alt tag or caption to be added to every image you upload to your site. This is necessary to maintain WCAG / ADA compliance and to make your site more usable for everyone. This article will cover what information needs to be included in an image caption. Adding or Editing a Photo Pool Caption If you would like to ed...

The MyRec.com system prioritizes keeping all historical data. For this reason, accounts and account members can't be deleted. However, you can effectively "remove" an account or member by setting its status to Inactive (or Deceased, depending on the situation). To Make an Account Inactive Open the Accounts tab on the leftside navigation bar Click Vi...

Accessing the System Settings Open the Administration tab on the leftside navigation menu Select the Settings option   Department Info Settings Department Information Settings The Department Information settings will have been setup when your site was creat... Access the Department Info Settings ​Open the Administration tab on the leftside navigatio...

Clicking the view/edit link next to an invoice will bring you to the Invoice Details screen. A record of any transactions that have occurred on the invoice will appear in this area. Cancellation Invoice - If a yellow bar appears on this invoice, that indicates that this particular item has been canceled The yellow area shows that information and lin...

As of the 2/20/2025 MyRec.com system update, you may have noticed that the “Translate Site” tool has been removed from the footer area on your public site. We wanted to provide some additional information about why this has happened and what you can do to continue serving your community members who may require translation support to interact with yo...

These features can be used to add additional information and important notices on your public site. Announcements An announcement shows on the home page below the quick icons and above the home page photos. To add a Home Page Announcement: In the left-hand navigation, open the Home Page menu Click Announcements Click Add New Announcement in the top ...

Distributing plastic barcoded cards is an excellent way to manage a department’s memberships and members, and the MyRec.com software makes the process especially simple! Individuals only need one card, regardless of how many memberships they have, and when those memberships expire. While the system can generate digital membership cards for users, an...

At this time, the MyRec.com system does not have a report that directly relates to QuickBooks. Our recommendation is to pull the Budget Group Income Summary report, export to a spreadsheet, and see if those fields can be manipulated to align with the specific Quickbooks format. If you have other questions about this report, or need help, please cont...

If you do not wish to work with MyRec.com's Design Specialist for their site customization, design elements (banner, background image, and/or email banner) can be managed by navigating to Administration > Custom Theme. These can be designed by your department/organization, or by a third party; as long as the files meet the following specification...

Deleting a Program You will see an option to Delete this Program near the top of the screen when viewing a program. If you click this option and nothing happens, your program has activities within it and cannot be deleted. In order to delete the program, the activities must be deleted first. However, If the activities already have registrations (eve...

How to Lock New Households or Members If you want to manually approve every new household and/or member who creates an account on the public side, you can do so within your site settings. On the left-hand navigation, click Administration > Settings Click the Account Settings tab Scroll down to the section titled Account Settings Select the desire...

The public navigation has undergone some exciting new changes! This article will outline these updates, and how we recommend utilizing them. Two New Navigation Groups We have added two new spaces for you to further organize your public navigation! These groups are not active by default. Enabling and Editing the New Groups On the management side, nav...

When ordering membership cards through MyRec.com, you can choose from three different card styles. Card Dimensions: 3 3/8" x 2 1/8" Delete Tag Dimensions: 2" x 1" Delete Card/Tag Combo Full size: 4 5/16" x 2 1/8" Card size: 3 3/8" x 2 1/8" Tag size: 2 1/8" x 15/16" Delete...

What kind of computer are you using? PC (Microsoft Windows)   Mac (Apple)       What browser are you using? Microsoft Edge   Internet Explorer   Google Chrome   Firefox     Hold down Ctrl and then press F5 on your keyboard.   Hold down Ctrl and then press F5 on your keyboard. Hold down Ctrl and then press F5 on your keyboard. Hold down Ctrl and then...

MyRec.com provides design services for all client services. A Public Design consists of a custom banner, receipt/email banner, and background image, all professionally designed using the department’s specifications/requests; and a matching color set to display on the public site. Any reference to Public Design in this document refers to this collect...

The Quick Utilities menu gives you fast access to commonly used areas of the system. Activity Information This allows you to search activities by using various filters. You are able to search using the activity start date & end date, activity name or code, category, location type, and/or location.     Facility Reservations View Facility Reservat...

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The Needs Attention area should be one of the first things you check when logging into the system. This area contains quick links to important items that should be resolved as soon as possible. Click through the sections below for more information on each item. Pre-Registration Forms The Pre- Registration  Forms link under the Needs Attention Menu o...

In the MyRec.com system, membership cards (digital and physical) are tied to the individual. When you assign a membership card, the ID number from the barcode is saved. This means that if someone purchased a pool pass and received a membership card, that same card can be used for any other membership purchased by that individual. On the flip side, o...

What is PCI Compliance? Payment card industry (PCI) compliance is mandated by credit card companies to help ensure the security of credit card transactions in the payments industry. Who needs it? Any business that transmits, stores, handles, or accepts credit card data, regardless of size or processing volume, must comply with the PCI DSS Standards....