Distributing plastic barcoded cards is an excellent way to manage a department’s memberships and members, and the MyRec.com software makes the process especially simple! Individuals only need one card, regardless of how many memberships they have, and when those memberships expire.
While the system can generate digital membership cards for users, any department is welcome to use physical plastic cards, either exclusively or in tandem with digital cards.
MyRec.com provides professional design services to create a membership card that embodies the department’s mission, values, and personality, as well as facilitating the printing and ordering process. Upon design approval, the MyRec.com team formats the artwork and submits all necessary information to our print vendor to ship the order directly to the client.
To order membership cards, please submit the MyRec.com Membership Card Order form.
Please review the policies below before submitting a membership card order.
Shipping
- Membership card packages will be shipped to the address as indicated on the order form. It is the customer’s responsibility to ensure the address provided is correct and able to accept package delivery.
- Our print vendor ships exclusively via UPS, so please be sure the address provided is able to accept UPS packages. PO Boxes are not accepted.
- In the event of a shipping issue (delayed shipment, incorrect delivery, or returned packages), MyRec.com will place a re-order if requested by the customer. This second order will be billed accordingly, including fees for the cards and shipping; setup fees (if applicable) will not be re-billed.
- Shipping addresses, methods, and speeds can not be changed once the order has been submitted to print. MyRec.com submits all orders as soon as possible after receiving approval from the contact listed on the order form.
- Customers may request expedited shipping by either reaching out to the Design Specialist before submitting their order, or indicate interest in expedited shipping in the “Notes” field at the bottom of the Membership Card Order form.
- Requests for expedited shipping that are received after the customer has submitted their order form may be declined, or result in order delays.
- If expedited shipping is not specifically requested, the order will be shipped via UPS Ground (3-5 business days) by default.
Barcodes
- The MyRec.com software does not accept duplicate barcode numbers. Card design or membership type has no impact on this; if a barcode number has been used in the system in the past, it can not be reused for a different individual.
- If the customer has used digital or physical membership cards in their MyRec.com system previously (regardless of whether they were ordered through MyRec.com or otherwise), they must indicate as such on the order form and provide their best estimate as to the number the new order should start on.
- For assistance with choosing a starting number, the customer may reference this article: How do I find my last membership card number?
- Starting numbers can not be changed once the order has been submitted to print.
- In the event that the customer fails to provide a starting number, or provides an incorrect starting number, they are still responsible for the amount billed. MyRec.com will place a re-order if requested by the customer, and will bill accordingly.
Rush Orders
- While MyRec.com strongly recommends ordering membership cards at least one month in advance, customers are able to request rush production on an order.
- To avoid delays, the customer should reach out to the Design Specialist via email at design@myrec.com before submitting the order form, or indicate interest in a rush order in the “Notes” field at the bottom of the Membership Card Order form.
- Requesting a quote for rush production after the order form has been submitted may result in delays or a decline to accommodate the rush request.
- Production speed can not be changed after the order has been submitted to print production. Please see further details under Order Changes and Cancellations below.
- The Design Specialist will communicate with the printer to determine if rush production is currently available. The printer reserves the right to decline rush requests if it does not fit into their workload at that time. MyRec.com and its staff will always honor the printer's choice, and will not try to contest or negotiate with the printer on the customer's behalf.
- If rush production is available, the customer will receive an email showing the different rush options and the associated fees.
- Rush options are based on the number of production days only. Production days are Monday through Thursday, excluding holidays. This does not include transit time after the order is shipped.
- Rush order timelines begin the production day after the order is submitted by the Design Specialist to the print vendor; this does not include time taken to design the cards, communicate with the client, and apply edits. It is the customer's responsibility to communicate clearly in a timely manner to all order-related emails, and provide written approval of the card artwork, rush choice (if requesting rush), shipping choice (if requested expedited shipping), and final quote.
- MyRec.com is not responsible for delayed orders due to lack of communication, excessive edits, or unsuitable source files (photos, logos, etc.) provided by the customer.
- Rush fees are percentage based, and vary depending on the card style, number of units, and how quickly the customer requests to receive their order. These fees are set by the print vendor; MyRec.com will not negotiate rush fees on the customer's behalf.
- In the rare case of unexpected delays during print production, MyRec.com will work with the print vendor and the customer to resolve the issue to the best of their ability.
- For expedited shipping information, see Shipping above.
Order Changes
- If changes need to be made to an order, the customer must request them in writing before the order is submitted to print production. MyRec.com is not able to change any order information after this point.
Cancellations
- MyRec.com is not able to cancel orders once the order has been submitted to print production.
- If there was an issue with the information provided, MyRec.com will place a re-order if requested by the customer. If a re-order is placed, the customer will be billed for the cost of the cards and shipping. Setup fees, if applicable, will not be re-billed.
Setup Fees
- Orders requiring new artwork (graphic design services) will incur a $50 setup fee. Future orders using the exact artwork and card style will not include the setup fee.
- Orders using previous artwork may incur a $50 setup fee if the customer requests a card style that differs from the previous order.
- For example, if the customer orders new artwork for card/tag combos, they will be charged the setup fee; if they place another order requesting the same artwork on a tag only, they will incur an additional setup fee.
- The Design Specialist will make this determination upon accepting the order.
- After submitting the order form for new artwork, if the customer no longer wishes to purchase cards through MyRec.com, they will still be billed for the setup fee ($50) if applicable, as graphic design work has been completed. If the customer chooses to purchase cards with the completed artwork in the future, they will not be charged the setup fee a second time.
- If the customer changes their mind after submitting a card re-order and before approving the quote provided, they will not be billed.
Files
- It is the customer’s responsibility to ensure they have permission to use any photos, logos, or other assets provided to use on their membership card design. MyRec.com is not liable for any litigation brought forward due to copyright infringement or intellectual property theft.
- If the Design Specialist believes any of the assets provided are poorly suited for print due to size, quality, file type, etc, they will reach out to the customer. The customer may provide new materials, or they can choose to move forward with the unsuitable files in the final design. MyRec.com is not responsible for cards that have an undesirable appearance related to the files provided if the customer approved the use of those files.
- MyRec.com is only able to use open-source fonts on printed materials, due to potential licensing issues with paid fonts. Even if the customer is able to provide the font files, MyRec.com will not use them.
- If you aren't sure if your brand font is open source, contact design@myrec.com and we can help!
Text
- Text will be applied to the cards exactly as provided. It is the customer’s responsibility to review wording, addresses, phone numbers, email addresses, etc. for accuracy before approving the artwork.
- MyRec.com is not responsible for cards printed with copy errors.
Ownership
- Membership cards/tags designed by MyRec.com are to be printed exclusively through MyRec.com's internal process. Proofs sent to a department must not be taken to a third party vendor to be printed. All proofs provided will be watermarked accordingly to prevent design theft.
- If a department wishes to design their own cards and/or order through another third-party print vendor, they are welcome to do so. MyRec.com is not responsible for any compatibility issues resulting from third-party products.