Assigning a Photo to an Account Member

This image will show up when this member's card is scanned (or number is entered).

1. Check that webcam is connected, turned on, and functioning properly
2. From the Management home page, select Accounts tab from lefthand navigation
3. Once the tab expands, select Search Members
4. Enter the member's name in full or part (ex. just the last name)
5. Locate and select the desired member
6. Once in the member's page, select Upload Member Photo from the top center links, if you have a file to upload.
   • Or select Capture a Photo with a Web Cam link to take a photo
     • Once the image capture page loads, adjust the webcam until the image you'd like is in the left hand box
     • Select Take Snapshot button
     • If the image is acceptable, select Save
7. You will be brought to the member's page and can repeat these steps to update the image as needed

Assigning a Membership Number

1. Locate the member number on the member's card
2. From the Management home page, select Accounts tab
3. Once the tab expands, select Search Members
4. Enter the member's name in full or part (ex. just the last name)
5. Locate and select the desired member
6. Once in the member's page, select Membership Card from the top center links
7. Once the card number page loads, place your cursor in the Scan New Membership Card box
8. You may scan the member's card or enter in the card number manually
9. Check that this number is correct and that any previously existing number is incorrect
10. Click Submit – you'll be returned to the member's page
11. It is important to note that only one card number may be assigned per member

Scanning a Membership Card

1. From the Management home page, select Facility Access Portal from the Quick Icon in the center navigation or Member Check-in from Quick Utilities
2. Select a facility from the list that appears – these steps may be already done for you
3. Once you see the box that reads Scan Membership Card for [facility name], place your cursor in it
4. Scan the member's card or type in the card number
5. The system will let you know if their card allows them access to the facility
   • Some possible reasons for lack of access are:
     • Expired membership
     • Membership not associated to the selected facility
     • Exceeded swipe limit on membership
     • Membership not yet active
     • Member not correctly associated to membership
6. Proceed to the next member