1. To create a new text blast, open the Administration menu in the lefthand navigation
2. Click the Text Blasts
3. From the Text Blast page, you can view all sent texts including their type, timestamp, and recipients
   • Text blasts can also be edited, re-sent, or deleted
4. Click Send New Text Blast in the right corner
   1. Text blasts can be sent to customers by filtering by account, activity or membership
      • Text blasts by account allows filtering by Account Type (Household / Organization), ages of the account members and by grades of the account members
      • Text blasts by activity allows filtering by those enrolled in a specific activity
      • Text blasts by membership allows filtering by those enrolled in a specific membership and/or expiry date

5. Select how you want to send the blast, which will determine the audience
   1. By Account - will allow you to filter accounts by the following criteria
      1. Account Type
      2. Age
      3. Birth Month
      4. Grades
      5. Zip code
      6. Include Child/member
   2. By Activity - will allow you to filter activity registrants by
      1. Searching the Program Name, Activity Name, or Activity Code
      2. Status
      3. Registration Type
      4. Include Child/member
      5. Include all Adult Members on Account
   3. By Advanced Activity - will allow you to filter advanced activity registrants by
      1. Searching the Program Name, Activity Name, or Activity Code
      2. Status
      3. Start/End Dates
      4. Include Child/member
      5. Include all Adult Members on Account
   4. By Membership - will allow you to filter memberships holders by
      1. Searching the Membership Name
      2. Expiration
      3. Pre-set membership criteria
      4. Include Child/member
   5. By Reservation - will allow you to filter your reservations (not requests) by
      1. Start/End date
      2. Exclude Canceled Reservation Dates
6. Use the checkboxes to select the specific audience for the blast
   1. You can focus on individual teams, activities, programs, memberships, households, facilities, etc based on the boxes you check
7. Click the button at the bottom of the page to continue
8. Compose your text blast
   1. You can see the audience selections you made i.e. Text Blast by Memberships that expire 12/16/25-6/16/26
   2. Enter the message in the body field
9. Click Continue

10. The next screen provides a chance to review, edit, and send the text message

11. After reviewing the text blast, select your date and time to send the text
    • Text blasts can be scheduled in 15-minute increments
      • The outgoing texts will be batched within 5 minutes of “send time”, so any texts scheduled during that window will join the next 15-minute increment for accuracy and efficiency
        1. i.e. It is 2:15pm and you compose a text to send at 2:30pm. You finish writing it at 2:27pm and go to send it. The 2:30pm outgoing messages have already been batched, so your text shows that it will be sent now at 2:45pm. This will ensure that no texts get left behind due to timing conflicts with composition and submission.
        2. You will be able to enter a time such as 2:37pm in the field, which will then batch with the 2:45pm outgoing texts
        3. If the batch time has passed, the system will display a message that says, “The scheduled date/time you have entered has already passed” and will allow you to select the next time
        4. You can send an “immediate text blast” by choosing a time just in the future (i.e. if it's 2:52pm, I can set my time for 2:54pm. That will batch with the 3:00pm text blasts and be on its way)

27. Click Schedule Text, and you will see a confirmation screen detailing the date and time scheduled for your text blast

• The history of text messages can be viewed on the Text Blast page

To view phone numbers that have opted-out, refer to the Account Report for Notification Opt Out Numbers.