Pause a Membership

Last Update: November 14th, 2022

This function allows the manager to place a membership in a paused status for an indefinite period of time. While in this status, the membership is unusable, however it also does not have an expiration date. Once unpaused, the function will calculate how long this membership was paused and apply that many more days onto the original expiration date. Effectively, this will extend the membership for as long as it was put on pause.

To Pause a Membership 

  1. Go to the Accounts from the menu on the left
  2. Click View/Search Accounts, View/Search Members, or Search Member and search for the Account Household
  1. Once in the Account Household, click the Membership tab at the top
  1. Click the Details link next to the membership you wish to pause
  1. From the Details screen, click the Pause Membership link at the top of the page
  1. Enter a reason (required)

Return a Paused Membership to Active Status

  1. Return to the Details link from the Membership tab within the customer record
  2. Select the Edit/Unpause link
  1. The Administrative Note window will appear, and you can edit any notes
  2. There are three buttons at the bottom of the window:
  • Edit Message - will edit the message only, leaving the membership in the paused status
  • Unpause - will update the message and return the account to active status, adding the "paused time" onto the end of the membership
  • Cancel - Returns to the previous screen and does not edit the paused membership
  1. Click the Unpause button when complete