Open the Administration menu in the leftside navigation bar
Select Email Blasts
Click Export Email List in the upper right of the page
Click Basic Service or Constant Contact if you are a subscriber
Choose By Account
You can leave all selections blank unless there is a certain filter you need to apply for the non-recipient list you are seeking
Enter a label for your report into the subject field (see example)
Select General to see the non-recipients of General email blasts, or select Cancellations to see the non-recipients of your cancellation blasts
Enter text into the message body--no message will actually be sent
Be sure to scroll down to click the Continue button at the bottom of the page
Click View Recipients to see all households on the accepted list
Click View Non-Recipients to see all households who either opted out or are non-active
The resulting report will show you
Households who are opted-in/out of General Email Blasts
Households who are opted-in/out of Cancellation Email Blasts
Households who are active/inactive due to email carrier bouncebacks or MyRec status changes
These are often the households that departments will contact directly from their department email since the customer's email provider has possibly blocked or blacklisted MyRec emails
Note how to interpret the report details
This household didn't receive your general email blast because they have opted out of general blasts
They are currently active status
This household opted in to both general and cancellation email blasts, but they are a non-recipient because their status is inactive
If a household status should be active but is not, you can contact those inactive households to ask questions about spam/junk folders, whitelisting the email blasts, verifying the email address or other helpful questions to determine the cause of the bouncebacks
You can go into the household account page and update their status to active, but if the customer hasn't resolved why their email provider is blocking the MyRec email blasts, the customer status will return to inactive after three failed attempts
