1. Open the Administration menu in the leftside navigation bar
2. Select Email Blasts
3. Click Export Email List in the upper right of the page
   1. Click Basic Service or Constant Contact if you are a subscriber

4. Choose By Account
5. You can leave all selections blank unless there is a certain filter you need to apply for the non-recipient list you are seeking

6. Enter a label for your report into the subject field (see example)
7. Select General to see the non-recipients of General email blasts, or select Cancellations to see the non-recipients of your cancellation blasts
8. Enter text into the message body--no message will actually be sent
9. Be sure to scroll down to click the Continue button at the bottom of the page

10. Click View Recipients to see all households on the accepted list
11. Click View Non-Recipients to see all households who either opted out or are non-active

12. The resulting report will show you
    1. Households who are opted-in/out of General Email Blasts
    2. Households who are opted-in/out of Cancellation Email Blasts
    3. Households who are active/inactive due to email carrier bouncebacks or MyRec status changes
       1. These are often the households that departments will contact directly from their department email since the customer's email provider has possibly blocked or blacklisted MyRec emails
13. Note how to interpret the report details
    1. This household didn't receive your general email blast because they have opted out of general blasts
       1. They are currently active status
    2. This household opted in to both general and cancellation email blasts, but they are a non-recipient because their status is inactive
       1. If a household status should be active but is not, you can contact those inactive households to ask questions about spam/junk folders, whitelisting the email blasts, verifying the email address or other helpful questions to determine the cause of the bouncebacks
       2. You can go into the household account page and update their status to active, but if the customer hasn't resolved why their email provider is blocking the MyRec email blasts, the customer status will return to inactive after three failed attempts

The non-recipient list will show any members who were not sent an email for reasons within MyRec.com including being opted out or having inactive email addresses. These are things you may be able to address for the user. 

On the other hand, the recipient list will show any members who were sent an email from the system. This means that the email did leave the MyRec.com email blast system successfully, which you can see documented in the list. However, there are a number of reasons outside the system that the email may not have been received. These include blacklisting, spam filters, full email inboxes, email provider issues, etc…and these are issues that neither your staff nor MyRec.com can address because they are issues with the user.

For this reason, it is essential that your public users know where to look in their Account Overview to find receipts, invoices, payment plan details, and purchases. They always have the ability to verify their purchases from within the system from their public account. You can also send account messages directly to the public account from the management side account page if you are concerned that a user's emails are being blocked.