To safeguard transactions, Authorize.net fraud filters have become more restrictive. As a result, you may experience transactions being put in a pending (FDSPENDINGREVIEW) state for additional review.  This typically happens when a high number of transactions with the same dollar amount occur during a short period of time, like the opening of regist...

Membership cards can be printed for users or can be accessed digitally through the user account. You must add one or more card templates to create membership cards before they can be used. How to Create a Card Template  Go to Administration tab in lefthand navigation, then Settings Click on the Membership Card Settings tab Click Add New Membership C...

Digital membership cards can be created by the department and used by their customers as a less expensive alternative to physical cards. The digital cards can be accessed through the customer’s account on both the management and public sides of the software. The card has a barcode which can be scanned for facility access and saved as a photo to the ...

Access Management Users Only administrative level users can access the Administration tab to change usernames and passwords. Open the Administration ta b on the leftside navigation menu Select the Manage Users option Select Edit on the User needing a password reset Enter and Submit  the new password If there isn't anyone available with administrativ...

Authorize.net recently made some adjustments to its fraud settings to further safeguard your transactions. As a result, you may notice a slight increase in transactions being temporarily pended for additional verification. Please rest assured that this is simply a proactive measure to enhance the security of your transactions and protect your accoun...

The transfer process essentially allows staff to cancel an existing registration for a user and apply the account credit created from the cancellation as a transfer credit to pay for a new registration for that user. This avoids requiring a refund to be processed and a new registration payment to be taken from the user. The transfer process can only...