Caitlyn Menefee
caitlyn@myrec.com

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Updated September 10th, 2026 by Caitlyn Menefee

Receipt Information

This is an overview of when receipts are sent, what aspects of receipts are editable, how customers may access their receipts, and how management can resend receipts upon request. Public Checkout A receipt is sent for all checkouts and balance payments made on the public side. Each account has a primary billing contact with an assigned billing email...

2 min reading time
Updated September 15th, 2026 by Caitlyn Menefee

Point of Sale Inventory

Enabling Use of Inventory When creating or editing a product, you have the option to use product inventory. Inventory allows you to set a limit to how many of a product you can sell. This number is tracked on the Product Overview screen. If you attempt to exceed the maximum inventory in a sale, the system will not allow you to proceed. This will res...

1 min reading time
Updated September 1st, 2026 by Caitlyn Menefee

Refund Invoice (POS)

The Refund Invoice tab is found within the Point of Sale Portal. A management user's access to this feature can be set as a specific permission under their user's set up. This tab allows a management user to cancel sales and issue refunds or to void sales and their associated payment. Invoices can be searched for through a variety of parameters.  In...

0 min reading time
Updated July 27th, 2026 by Caitlyn Menefee

Account Credits

Overview Account credits represent monies on an account that have not been disbursed to a budget group and can be used for account purchases within your recreation department's site. They can be applied as partial or full payments. These credits may originate from a variety of sources, including: Staff-issued credit Refunds processed as account cred...

3 min reading time
Updated June 17th, 2026 by Caitlyn Menefee

Notification Opt Out Numbers

Overview The Notification Opt Out Numbers report displays members who have opted out from receiving text blasts. Go to the Reports tab of the lefthand navigation and select Account Reports Under the Account Reports box, select Notification Opt Out Numbers Set the Start Date and End Date or enter a specific phone number Click Search This report updat...

0 min reading time
Updated September 1st, 2026 by Caitlyn Menefee

Point of Sale Portal

Overview This article will review the Point of Sale Portal and the Facility Access Portal housed within it. This portion of your site allows for on-site checkout of products, product scan-in and out, membership and barcode scanning for facility access, invoice refunds and voids, and drawer reporting. If some features are not showing on your site, th...

1 min reading time
Updated August 18th, 2026 by Caitlyn Menefee

Approve/Decline Documents

Once a member document has been added, either by the public user or staff, the document can be approved, declined, or modified. To learn of the various reports which provide an overview of required document status please view the Required Documents Report article.  To make a change to a member's document status, complete the following steps. Search ...

0 min reading time
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