Public cancellation requests are a feature that can be turned on in the account settings screen. When a department turns on the feature, it will apply across all activities/memberships and cannot be selectively applied. However, departments may choose to turn on the feature during specific registration periods and turn it back off as needed.
Turn on Public Cancellation Requests
- On the management side, navigate to the Administration menu on the left side
- Click Settings
- Select the Account Settings tab
- Scroll down to the Account Settings area and turn on Allow Public Cancellation Requests
- Scroll down and click Update
Requesting a Public Side Cancellation
- Within the public user's account, click Registrations
- Next to the registration times, click Request Cancellation
- Type the reason for the cancellation request in the field
- Click Submit
- This does not automatically cancel or expire the registration – it still requires management side processing by staff
- If you are requesting cancellation for a multi-user membership (like a family membership), you will select each member who membership should be cancelled
- Select the Cancellation Type
- Add the Reason for Cancellation
- Submit
Select the type of cancellation request to process
Processing Public Cancellation Requests
- From the management homepage, click Cancellation Requests in the Needs Attention box
- If there are requests, a number will appear next to the link
- Any requests will appear in the Cancellation Request screen
- Click Process
- To approve the request, toggle to the Approve status
- Click Continue
- This will take you to the cancellation screen to complete the cancellation
- Any adjustments or cancellations to the payment plan must be made manually within the plan or it will remain Active
- To decline the request, toggle to the Decline status
- Add a Reason for Decline
- Click Decline
Processing Public Cancellation Requests
- From the management homepage, click Cancellation Requests in the Needs Attention box
- If there are requests, a number will appear next to the link
- Any requests will appear in the Cancellation Request screen
- Requests to cancel only certain members in a family or multi-user membership will display the word (Partial) next to the item name
- Click Process
- To approve the request, toggle to the Approve status
- Click Continue
- This will take you to the cancellation screen to complete the cancellation (continue to step 9)
- To decline the request, toggle to the Decline status
- Add a Reason for Decline
- Click Decline
- To cancel the membership, select the members you wish to cancel by checking the boxes
- Click the Cancellation Type
- Click Continue Cancellation
- Any adjustments or cancellations to the payment plan must be made manually within the plan or it will remain Active