Training Policy

Training your trainers is one of the tools we provide so you can focus on what matters: delivering exceptional experiences for your members. Our Training Specialists are here to help!

We have training materials including the MyRec.com Training Academy, Knowledge Base training tutorials and videos, and live Zoom trainings available depending on your new hire situation.

Our live training sessions are not intended for 

• temporary staff
• interns
• standard new hires to the department when your experienced staff can teach them the ropes of how you use MyRec.com specific to your department’s needs

Training Format

Trainings are approximately 60-90 minutes depending on topic, require desktop/laptop Zoom attendance (no video needed, just mic/speakers), and will focus on the basic functionality within MyRec.com. Our trainers are able to guide your trainees through the features and functions of the system, but they are not familiar with your department's internal policies and nuances, so any training on the specifics of your staff's use of MyRec.com should be handled within your staff itself. 

These trainings are live with a MyRec.com Training Specialist via Zoom, not on-site, and can be requested any time your department hires a new director or enables a new module. The trainee will need to already have a MyRec.com login set up for your site. We recommend that they have already explored the New to MyRec.com? resource to prepare for the training.

Reach out to the Client Success Support team to find out more information about which training is right for your situation.

Cancellations

Once you have been contacted by the Training Specialist and schedule a training session, please be mindful of the limited session availability. 

MyRec.com requests advance notice for the cancellation of a scheduled training with Client Resources Training Specialists. We understand that conflicts arise resulting in the need to cancel your reserved session. 24-hour notice is requested, when possible. When not possible, please send notification via email or call the Support team to notify.

Each training session is customized to the individual needs of you, our unique client, and is often prepared well in advance of the training session with demonstrations, examples, and tutorial resources. If you need to reschedule your session, please reach out to the Training Specialist via email for assistance.

• Any cancellations after the first rescheduled session will not be rescheduled. Instead, we are happy to provide you with training materials regarding your topic, and we encourage you to reach out to Client Success for support and assistance.

No Shows

No Shows to a training session may not be rescheduled. Please reach out to Client Success for additional assistance.