Training Cancellation Policy

Training your trainers is one of the tools we provide so you can focus on what matters: delivering exceptional experiences for your members. Our Training Specialists are here to help!

Once you have been contacted by the Training Specialist and schedule a training session, please be mindful of the limited session availability. We are happy to provide training opportunities for your staff when you hire a new director, have a large turnover of staff without any MyRec.com users left to train them, or when you implement a new module to your use of MyRec.com. Our training sessions are not intended for temporary staff or new hires when your experienced staff can teach them the ropes of how you use MyRec.com specific to your department’s needs.

Cancellations

MyRec.com requests advance notice for the cancellation of a scheduled training with Client Resources Training Specialists. We understand that conflicts arise resulting in the need to cancel your reserved session. 24 hours notice is requested, when possible.

Each training session is customized to the individual needs of you, our unique client, and is often prepared well in advance of the training session with demonstrations, examples, and tutorial resources. If you need to reschedule your session, please reach out to the Training Specialist via email for assistance.

• Any cancellations after the first rescheduled session will not be rescheduled. Instead, we are happy to provide you with training materials regarding your topic, and we encourage you to reach out to Client Services for support and assistance.

No Shows

No Shows to a training session may not be rescheduled. Please reach out to Client Services for additional assistance.