When a reservation is booked, a refundable deposit can be added. This article explains how to return that deposit once the department is ready to do so.

1. Go to the Reservations tab in the customer's household account 
2. Click on the Title of the reservation.
3. Click on the Return Deposit link in the upper right hand corner

4.  Choose how you would like to refund the deposit: either by credit to the account or as a refund back to the customer

Refunding the full amount as Account Credit:

1. Select Credit the Account for the full Amount of…
2. Add any additional notes if needed 
3. Select Submit Return of Deposit The customer will automatically have the amount listed as account credit in their account

Refunding a partial amount as Account Credit:

1. Select Credit the Account a Specified Amount of the Deposit
2. Enter in the amount you wish to credit to the account
3. Add any additional notes if needed 
4. Select Submit Return of Deposit
   1. The customer will automatically have the specified amount listed as account credit in their account

Refunding the full amount back to the customer via Check or Credit Card:

1. Select Refund to the Account for the full Amount of…
2. Next, select the payment type for the refund in the Refunded by Payment Type drop down
3. If returning the money by check, choose Check as payment type
   1. Add any additional notes if needed 
   2. Select Submit Return of Deposit
   3. You can then give a copy of receipt, if needed, to your Finance Department to send a check to the customer
      1. The customer's address will be on the receipt
4. If the customer has paid by credit card and you are refunding back to that card, select Credit Card as refund payment type
   1. Add any additional notes if needed
   2. If you have either Authorize.net or MX Merchant as your merchant you will be able to process that refund directly through the MyRec.com software
   3. After selecting Credit Card as the type, select Yes to Refund to Authorize.net (or MX Merchant)
   4. Click Submit Return of Deposit
      1. If your department does not use Authorize.net or MX Merchant, you will still select Credit Card as the payment type and then Submit Return of Deposit
         1. You will then have to login to your department's merchant account to do a manual credit card refund

Refunding a partial amount back to the customer via Check or Credit Card:

1. Select Refund to the Account a Specified Amount of the Deposit
2. Enter in the amount you wish to refund
3. Select the payment type for the refund in the Refunded by Payment Type drop down
4. If returning the money by check, choose Check as payment type
   1. Add any additional notes if needed 
   2. Select Submit Return of Deposit
   3. You can then give a copy of receipt, if needed, to your Finance Department to send a check to the customer
      1. The customer's address will be on the receipt
5. After selecting Credit Card as the type, select Yes to Refund to Authorize.net (or MX Merchant)
   1. If you have either Authorize.net or MX Merchant for your merchant you will be able to process that refund directly through the MyRec.com software
6. Click Submit Return of Deposit
   1. If your department does not use Authorize.net or MX Merchant you will still select Credit Card as the payment type and then Submit Return of Deposit
      1. You will then have to login to your department's merchant account to do a manual credit card refund