Generating a Refund Report

Last Update: January 22nd, 2026

  1. Go to the Reports tab of the left hand navigation and select Financial Reports
  2. Under the Income Reports box, select Income Summary Report
  3. Set the Start Date (Time) and End Date (Time) and ensure the “with Refund” box is checked
  4. Click Submit
    1. To view Refunds (excluding Account Credits), click on the Totals number on the Refund line item to view the Transaction Report
  1. To narrow your report down by refund method, use the Refund by Payment Type dropdown to choose the refund payment type
  2. To view list of individual items refunded with more detailed invoice information, click the Transaction Detail Report radio button
  3. Selecting the Minimal View checkbox gives the ability to show and hide any of columns 
  4. The report can be sorted by column headers, just click in the Column name
  5. The Transaction Income Report(s) are exportable to XLS, XLSX, or CSV files by selecting your desired export method on the top right-hand corner of the report