Account Residency Document

Last Update: October 24th, 2025

A document can be required upon account creation or member creation that can be used to verify residency status. Your department will review the document to confirm the residency assigned to the user. The document will be stored on the user's account. Note: This setting is best used with the Account/Member Approval feature since the department has to review the document.

  1. Open the Administration menu on the leftside navigation bar
  2. Click Settings
  3. Select the Account Settings tab
  4. Check the box next to Require Proof of Residency
    1. Options will appear for Account or Member
    2. Submit to update at the bottom of the page
  1. When a user creates a new member/account on the public side, they will see a section to Upload Residency Document
    1. Click Choose File
    2. Select the file
  2. Complete the member/account setup