The Subscriber Settings tab of the Department Settings consolidates information that may be helpful to your department. Administrators can easily access important documents and check key dates, including the Agreement Annual Renewal Date and the Issue Date of the Next Invoice. They can also view when their custom site design was applied. Additionally, Administrators have the option to request changes to their billing information, update their primary contact, and modify their department's email settings. 

Subscriber Settings

Only department users that are Administrators can access the Subscriber Settings tab.

1. Open the Administration tab on the leftside navigation menu
2. Click Settings
3. Select the Subscriber Settings tab at the top right of the screen
4. The various settings will be displayed by topic

Terms of Service and Invoice and Billing

1. Administrators are able to view the Terms of Service and their Agreement Annual Renewal Date

2. Administrators are able to view their Department ID (especially useful for Support communications) and the Issue Date of Next Invoice 
3. Administrators can click Pricing & Fee Schedule to open the Annual System Fees document in a separate window

Merchant Services

1. Administrators are able to view their Gateway, Processor, E-Commerce Merchant ID (MID), Retail Merchant ID (MID), and Merchant Account Signer, if those sections apply to their department

Email Settings

1. Administrators can request to change the email addresses for where their department receives the following messages
   1. Receipt emails
   2. Replies to a receipt email 
   3. Replies to an email blast

2. Click the Request for Changes link if your department needs to update the information in this section

Request for Changes

1. Click the Request for Changes link in the Email Settings section, and complete the request form that will open in a new window
2. Be sure to click Submit at the bottom of the form

Billing Contact

1. Administrators are able to request changes to their Billing Contact's name, email, and phone number

2. Click the Request for Changes link if your department needs to update the information in this section

Request for Changes

1. Click the Request for Changes link in the Billing Contact section, and complete the request form that will open in a new window
2. Be sure to click Submit at the bottom of the form

Primary Contact

1. Administrators are able to request changes to their Primary Contact's name, email, and phone number

2. Click the Request for Changes link if your department needs to update the information in this section

Request for Changes

1. Click the Request for Changes link in the Billing Contact section, and complete the request form that will open in a new window
2. Be sure to click Submit at the bottom of the form

Resources

This final section has a number of tools that are helpful to the department administrators. We have provided resources related to MyRec.com as well, making it easy for departments to find email addresses and phone numbers for various teams here.

1. Administrators can view their department's display web address, if applicable
2. The date the custom site design was implemented is also in the Resources section, if applicable
   1. Additionally, Administrators can submit requests for a new site design by clicking the link
   2. Click the Request to Access link to obtain login credentials for the Sandbox Demo Training site
   3. The section also includes a link to the features that are currently available to the department

3. MyRec.com’s mailing address is displayed in the lower Resources section
4. The MyRec.com Client Contact link will open a new window with departmental contacts for different MyRec.com teams
5. The Contact Support link will provide you with contact info for the Client Services and Support team
6. To access the current W-9 form, click the link provided