Email Blast Issues

When created, a blast generates a list of recipients and non-recipients that is accessible to administrative staff users.

• "Recipients" are those who have an active notification email address that is subscribed to the list the email blast is going to (Cancellation or General) and match the criteria for the emails blast (ex. Account with a 5 year old child).  
• "Non-recipients" are those with a notification email address that is either inactive or not subscribed to the list being sent to or both.  Those without a notification email address aren’t included in either list. 

These lists are created just before sending, so if the email blast is scheduled, the list will be updated with any new email addresses that meet the criteria before it sends (ex. a new registrant) 

Emails blasts are sent and are either:

• Delivered successfully to its intended recipient
• Bounced back by the recipient’s email provider or
• Filtered as Spam

Delivery may also be denied due to a full inbox or an invalid address.  Departments should verify the email address they are trying to send to is accurate prior to contact MyRec.com Support for assistance.

Why an email address becomes Inactive in MyRec

When MyRec.com sends out an email blast, the receiving mail service for that email address can do a variety of things

• They can send it back (ex. inbox full, address doesn't exist, etc)
• They can filter it from the user as spam (could go in a spam folder, be deleted, or not be delivered at all depending on the filter level), or 
• They can deliver it and then the user marks it as spam (there are other possibilities too)

What Should Your Department Do When Your User Has an Issue?

Staff can help the user identify and often solve the issue by having the user do the following:

• Check Spam folders
• Check promotions tab (provider specific)
• Check any area to where bulk emails may be filtered
• Verify the sender is using an accurate email address for the recipient
• Verify their email inbox is not full
• Check to see if there is a firewall or spam guard in place, both with their individual settings and their email provider’s settings

Any of these can prevent the receipt of email blasts. If the email address is inaccurate, staff can edit and update that information within the member page. The staff can also send an outside email via the department email provider to the user to verify that emails are getting through and isolate the issue to MyRec.com issued email blasts. After identifying this as the problem, you can contact the Support team with the information you've gathered to report the issue.