If the payment plan was paused due to 3 consecutive credit card declines, updating the card will automatically unpause the plan and make it Active. 

How to update the card on a paused payment plan that had 3 consecutive credit card declines:

1. Access the Main tab of the household or organizational account from the menu on the left
2. Select the link View Payment Plans on the right side of the screen

3. Click on the Paused tab along the top of the View Payment Plans page

• Select the link Update Card to choose a different stored payment for the paused payment plan

5. In the Select a stored payment section, choose a stored card or Add a New Payment Method

• If you select the card that is currently being used to update the billing address, expiration, or nickname, click the Update Selected Payment button
  • Make necessary changes, click the agreement checkbox, and click Update
• If a different stored card is selected as a stored payment, click the Update Selected Payment button
  • Prior to clicking the Update Selected Payment button, you can send an email to the member to let them know about the change

• If Add a New Payment Method is selected, click the Continue to Payment Form to add a new card to store 
  • Prior to clicking the Continue to Payment Form button, you can send an email to the member to let them know about the change

1. Once in the payment form, enter the Credit Card Information and agree to store the card in the gateway
2. Click the Submit button

If the card expired, select Update Card on the View Payment Plans page.

• If the card number is the same, but the expiration date has been updated, they can update the expiration information for that particular card
• Another stored payment method can be selected to use on a payment plan
• A new payment method can be added to use on a payment plan
  • Note: If the card on file is expired or within its expiration month, you will see the Update Card link on the Paused tab screen as well as on the View Payment Plans page

How to update the expired card on a paused payment plan:

1. Access the Main tab of the household or organizational account from the menu on the left
2. Select View Payment Plans on the right side of the screen

3. Click on the Paused tab along the top of the View Payment Plans page

4. Select Update Card to update or choose a different stored payment for the paused payment plan

5. In the Select a stored payment section, choose a stored card or Add a New Payment Method

• If you select the card that is currently being used to update the billing address, expiration, or nickname, click the Update Selected Payment button
  • Make necessary changes, click the agreement checkbox, and click Update
• If a different stored card is selected as a stored payment, click the Update Selected Payment button
  • Prior to clicking the Update Selected Payment button, you can send an email to the member to let them know about the change

• If Add a New Payment Method is selected, click the Continue to Payment Form to add a new card to store 
  • Prior to clicking the Continue to Payment Form button, you can send an email to the member to let them know about the change

1. Once in the payment form, enter the Credit Card Information and agree to store the card in the gateway
2. Click the Submit button