This guide is designed for the public customer to use when accessing their payment plan information. This guide is not for the department staff to use in setting up payment plans. If you need to create or edit a payment plan, please see the article Payment Plans for more information.

1. Pull up your recreation department's website
2. Hover over the word Account in the navigation bar or main menu
3. Click Account Login to log in
4. After logging in, you will be brought to the Account Overview page, and the top section of the screen will display your Active Payment Plans

Making an Additional Payment on a Payment Plan

Extra Payments

If you make a payment in addition to the payment plan schedule, that scheduled payment will no longer be charged since the total due has already been applied. Here, the October childcare has been paid manually, so the auto-payment for that month that was scheduled for September will not occur.

Additional payments affect the payment plan schedule by satisfying the related payment, not by removing the final payment on the schedule.

 

1. Click the Make Payment link in the top right of the screen above the active plans
2. Check the box for any of the items you would like to pay
3. Click Pay Selected Items or Pay All Items

4. Enter the amount you wish to pay
   1. The total due for this payment will prefill otherwise
5. Choose to pay by credit card and click Continue
6. Enter payment information and submit payment

View Payment Plan Details

1. Click the Plan # from your account page
   1. You can see the status of your plan and the details of the payment agreement from this screen including the amount of each payment, the duration, and the frequency of payments
   2. To update the credit card on file, click the Update Payment Information link in the upper right corner
      1. Expiring or cancelled credit cards should be updated prior to the next payment to avoid interruption
   3. The invoice can be view from the Invoice link in the Selected Items box
   4. You can view all upcoming payments, their dates, and the amount of each payment at the bottom of the screen 
      1. This is where you can see if a payment is being skipped because the amount has already been applied by you manually